COMPLAIN LETTER

Bumi Mondoroko Raya AC 5

Malang

65153

18 July, 2017

Mr I. Mashudi

Customer Service Manager

Poltekom Heavy Equipment Company

P.O. Box 4

Malang City

65156

Re: Hydraulic Sparepart number HM-53C6

Dear Mr I. Mashudi :

On 11 July 2017. I purchased a hydraulic sparepart from your dealership gear fix pump hydraulic HM-53C6. Unfortunately, the hydraulic sparepart has not been satisfactory because, it is leakage occurs and make heavy equipment breakdown. Whereas the mechanics of your dealers who install and we who wear according to the procedure, and

Hidraulic pump should last about 2 years.

I would appreciate it if you could organise to replace the new pump and send a reliable mechanic to install it under warranty,  by 25 july 2017. As I am sure you can appreciate,

I rely on my heavy equipment unit for production and regardless of the inconvenience, this problem also causes me to incur additional costs and my production stops .I keep the receipt as evidence.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by 25 july 2017, I will consider taking further action to resolve the complaint either through the Department of Commerce or through the courts.

Sincerely yours,

Ramadhan Wibi P.